Refund Policy
99bookin.com – A Unit of Rudra Group
1. Introduction
Thank you for choosing 99bookin.com. We strive to provide quality travel booking services including hotels, flights, cabs, holiday packages, and other travel-related services.
By using our website, mobile application, or booking any service through our platform, you agree to this Refund Policy.
2. Definitions
- Company: Refers to 99bookin.com, a Unit of Rudra Group.
- Customer: Any user purchasing or booking services through our platform.
- Device: Any internet-connected device used to access our services.
- Service: Hotels, flights, cabs, holiday packages, and related travel services.
- Website: www.99bookin.com
- You: Any individual or organisation using our platform.
3. No Return & No Refund Policy
Due to the nature of travel and booking services, all confirmed bookings are generally non-returnable and non-refundable unless specifically allowed by the respective service provider.
Once a booking is confirmed, it is considered final and cannot be reversed.
Services Covered
- Hotel bookings
- Flight reservations
- Cab bookings
- Holiday packages
- Digital or travel-related services
4. Refund Eligibility
Refunds, where applicable, are strictly subject to the cancellation and refund policy of the respective hotel, airline, cab provider, tour operator, or other third-party supplier.
Any approved refund may take time to process depending on the provider and payment gateway timelines.
5. Non-Refundable Situations
No refunds will be issued in the following situations:
- Change of mind after booking
- Partially used or fully consumed services
- Dissatisfaction with third-party service quality
- Missed flights, hotel check-ins, or transportation delays
- Incorrect details provided during booking
6. Service Quality & Third-Party Responsibility
We work with verified travel partners and suppliers to provide quality services. However, 99bookin.com is not directly responsible for service failures, delays, cancellations, or damages caused by third-party providers.
This includes airlines, hotels, cab operators, tour operators, and other travel vendors.
7. Exceptional Cases
In rare or exceptional situations, the Company may review refund requests at its sole discretion. Approval of such requests is not guaranteed.
8. User Consent
By using our platform, registering an account, or making a booking, you acknowledge and agree to this Refund Policy and all related terms.
9. Changes to Refund Policy
We may modify or update this Refund Policy at any time. Updated versions will be posted on this page.
Continued use of the platform after updates means you accept the revised policy.
10. Contact Us
If you have any questions regarding this Refund Policy, please contact us:
Website: www.99bookin.com
Address:
99bookin.com, a Unit of Rudra Group
Office No. 9, Padamdev Complex,
The Mall, Shimla, Himachal Pradesh – 171001